Frequently Asked Questions
Discover everything you need to know about our luxury stationery and lifestyle collections.
What is the typical shipping timeframe for my order?
Orders are typically processed within 2-3 business days. Domestic shipping usually takes 5-7 business days, while international shipping can take up to 14-21 business days depending on your location and customs processing.
Do you offer returns or exchanges on your products?
We accept returns on unused and unopened products in their original packaging within 30 days of purchase. Please note that due to the nature of our products, used fountain pen inks and personalized items are final sale.
Are your inks safe for all types of fountain pens?
Yes, our high-quality inks are specifically formulated to be safe for use in all modern fountain pens. We recommend regular cleaning of your pens to ensure the best performance and longevity.
How can I track the status of my shipment?
Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery's progress.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options such as PayPal, Apple Pay, and Google Pay for a seamless checkout experience.
Do you ship internationally?
Yes, we ship to most countries worldwide. International shipping rates and duties are calculated at checkout based on your specific destination and the weight of your parcel.